This guide aims to explain the concept of reasonable adjustments (referred to in this guide as “reasonable accommodation”) and provide practical step-by-step guidance on how and when these should be provided in the workplace. Employers and workers are both key stakeholders in ensuring greater workplace equality, diversity and inclusion – as are governments, employers’ organizations, trade unions and other actors, such as civil society organizations. While all workers should enjoy equal access to employment, some workers encounter barriers that may put them at a disadvantage. Such barriers can prevent them from accessing or remaining in employment and, if not addressed, can also deprive companies of a broader, more diverse pool of workers from which to recruit. The provision of reasonable accommodation plays a major role in addressing these barriers and thus contributes to greater workplace equality, diversity and inclusion.

Author International labor organization