Tourism destinations are in an increasingly globalised and challenging market. The new standards of tourism development are moving towards new critical issues such as quality, sustainability, image, innovation and accessibility. Social sustainability is with a focus on alleviating poverty, the promotion of human rights, equal opportunity, political freedom and self-determination. It follows that the tourism industry has been paying more attention on the needs and requests of tourists with disabilities, recognising that those people have the same needs and desires for tourism as others. United Nation World Tourism Organisation (UNWTO) also states that accessibility is a key area of UNWTO’s work in sustainable tourism development and recommends the idea of “Accessible Tourism for All”. It declares that the benefits of tourism participation can help the economic growth and prosperity of destination societies. The facilitation of tourist travel for people with disabilities is a vital element in sustainable tourism development policy. It emphasises the need of providing clear information on accessible tourism facilities, the availability of support services in destinations for people with disabilities, and the training of employees on the special needs of these individuals.

Author Kim Ieng Loi

Institute for Tourism Studies

Assistant Professor Macau, SAR